Exclusively Dedicated to Enhancing Enterprise Network Efficiency
Monitoring Service
We offer proactive and comprehensive 24/7 real-time circuit mo
nitoring service, with fault alert notifications pushed to you.
On-Site Service
Technical engineers will be dispatched to the site for fault troubleshooting and maintenance. We offer two levels of on-site service based on city tiers: 7x24x4 or 5x8xNBD.
Spare Parts
Utilizing our nationwide spare parts inventory, we can quickly provide spare parts when equipment needs replacement due to hardware issues.
All-Day Response
We provide 7x24 support services. In the event of network failures, performance degradation, or data transmission issues, you can report or consult with the NOC at any time.
Value-added Operations and Maintenance Service We provide dedicated customer managers with professional service capabilities and senior network engineers certified with CCIE, responsible for the entire project service. We offer professional network services to users, freeing them from the complexity of network maintenance and allowing them to focus on their
core business.
Event processing flow
Monitoring
User Reporting of Monitoring Alerts
Problem solved?
S1, S2** Upgrade
Principles,SLA
Upgrade to field supervisor and call center
Upgrade SDM and project Managers and account managers
Contact call center
Update time situation
Do you need other
Team support
Contact L2 and L3 support
Monitor event progress
Event and
Scheme entry
Update ITSM
Management system
Check back with customer to make sure problem solved
ITSM System event
Customs declaration
Over
SLA monitoring
Monitor alarm user reports
Determine user service events
Platform update event situation
Conduct event problem solving
CONICLOUD
400-108-5181
noc@conicloud.com
Customer Request
Y
Y
Y
N
N
As an early pioneer in SD-WAN managed services, Conicloud integrates top-tier SD-WAN and security products with global networking and managed services. Our goal is to deliver professional hybrid connectivity and service experiences for enterprise clients.
Contact Information
Please let us know your requirements, and we will promptly get in touch with you.
Address: 19F, Yaojiang International Plaza, 308 Wusong Road, Hongkou District, Shanghai
400-108-5181
Business Advisory Services:info@conicloud.com
After-sales Maintenance:service@conicloud.com
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Conicloud Communication Service Co., Ltd.
Copyright 2012-2025 Conicloud. All rights reserved. | Hu ICP Bei No. 2023014285-2
Product and Service
Application Solutions
About Conicloud
Contact Information
Headquarters Address:19F, Yaojiang International Plaza, 308 Wusong Road, Hongkou District, Shanghai
7x24 Service Hotline
Service Consultation Hotline： (86)400-108-5181
Headquarters Hotline: (86)21-56661233